Effective as of November 30, 2018
2 Who decides how your information is used?
Email us at email@example.com; or
Write us at 1163 Pine St. #1, San Francisco, CA 94109, USA
3 The information we collect about you and how we use it
We need to collect and use certain Personal Data to provide the Services to you and fulfill the promises we make to you in the Terms:
When you sign up for our Services you give us Personal Data voluntarily by providing it to us, for example when you sign up for an account. We collect and use that information in order to authenticate you when you register an account and use the Services, to make sure you are eligible and able to receive the Services, and so that you receive the correct version of the Services. That information includes the internal account IDs that we assign to your account.
We collect and use your device location information as you use our Services to identify which country and time zone you are in. We identify your location using a variety of technologies, including GPS, the WiFi points you are accessing the Service through and mobile/cell tower triangulation.
We also collect and use your in-app actions as well as certain information about your mobile device collected during usage (including device identifiers, device OS, model, settings and information about third party applications installed on your device), to operate the Services for you and to ensure that we provide a quality experience to all users in accordance with our Terms.
We also collect information about your home network (including WiFi and Bluetooth) and about your device, and the devices connected to your network, including but not limited to, your Philips Hue Bridge and other Philips Hue devices, Amazon Echo devices, Google Assistant devices. The data we collect includes, but isn’t limited to, the device’s model and manufacturer, power status, settings, device IDs, access tokens, connected apps and services, software version, and presence of other apps. We do this to operate the Services with your smart home devices efficiently, and to present relevant offers and suggestions in the Service.
We also use the information above to show in-app promotions.
We further use the information above in order to provide technical and customer support to you.
You also give us Personal Data when you make a purchase through us, subscribe to our publications, enter a promotion, sweepstakes or survey or communicate with us. Depending on which of these Services you use, that may include your name, mailing address, phone number, country of residency, date of birth (as needed to verify eligibility), and email address. We use that information to fulfill those Services to you and to provide related customer support to you.
In addition, we have and rely on a legitimate interest in using your Personal Data as follows:
Using your IP address, browser type, operating system, the web page you were visiting before accessing our Services, the pages of our Services which you browsed or the features you used, and the time spent on those pages or features, the links on our Services that you click on, device identifiers, as well as actions you take during usage of the Service, your user settings and preferences and your in-app purchases to understand who is using our Services and how.
Using your contact information, namely your email address in order to communicate with you to provide technical and customer support.
Using your email address and device information in order to share updates and news about the Services with you either within the Services, by push notification, or by email. You can unsubscribe from receiving push notifications at any time in your device settings for push notifications, and with a link included in our emails for email notifications.
To offer new or additional features for our Services.
To make legal or regulatory disclosures.
We will only use your Personal Data to do the following if we have your consent:
Send you marketing materials by push notification, email or via in-app notifications. You can unsubscribe from receiving push notifications at any time in your device settings for push notifications, and with a link included in our emails for email notifications.
Because consumers are often unaware that their do not track beacons are active, do not track frequently does not reflect the actual preferences of our users. Accordingly, while you may disable the usage of cookies through your browser settings, A Better Home may not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to the lack of industry standard on how to interpret that signal.
4 Who we share information with
We will not share any Personal Data that we have collected from or regarding you except as described below:
run, operate and maintain our service through third party platform and software tools;
perform content moderation and crash analytics;
run email and mobile messaging campaigns;
perform service and marketing analytics;
provide technical and customer support.
Information Shared with Other Users. When you use the A Better Home Support Community, we will share certain Personal Data with other users. This Personal Data includes your profile information (such as your username and your profile picture), and your public messages.
Information Shared with Third Parties. We share Anonymous Data with third parties for industry and market analysis. We may share your Personal Data with hardware manufacturers to operate their hardware. We may also share Personal Data with our third-party publishing partners for their direct marketing purposes. We do not share Personal Data with any other third parties for their direct marketing purposes.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you to government or law enforcement officials or private parties when we reasonably believe necessary or appropriate: (a) to respond to claims, legal process (including subpoenas and warrants); (b) to protect our property, rights, and safety and the property, rights, and safety of a third party or the public in general; and (c) to investigate and stop any activity that we consider illegal, unethical, or legally actionable.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including Personal Data, is a business asset. If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Data, will be disclosed or transferred to a third party acquirer in connection with the transaction.
5 How your Personal Data is transferred
6 How we keep your Personal Data safe
We take commercially reasonable security measures to help protect your Personal Data from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Unfortunately, however, no security system is 100% secure, and we cannot guarantee that your Personal Data will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure and other factors may compromise the security of your Personal Data. Your password is an important component of our security system, and as a result it is your responsibility to protect your password. Do not share your password with any third parties. If your password has been compromised for any reason, you should change your password immediately.
7 How long we will keep your Personal Data
8 Your rights and choices
You have certain rights in relation to your Personal Data. In order to exercise these rights, please contact us at firstname.lastname@example.org.
Request access to the Personal Data we hold on you.
Delete or correct your Personal Data.
The law provides exceptions to these rights in certain circumstances. Where you cannot exercise one of these rights due to such an exception, we will explain to you why.
We offer you choices regarding the collection, use, and sharing of your Personal Data and we’ll respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access all of the features of the Services.
We aim to provide the information or complete the outcome you request within 30 days.
As set out in our Terms (available at https://abetterhome.co/about/terms-of-service/), you must be at least 18 years old or have the requisite power and authority to access and/or use our Services. If you are between the age of 13 – 17, you must obtain the consent of your parent or legal guardian to use the Services. Our Services are not intended for children under the age of 13 and we do not knowingly collect any personal information from such children. Children under the age of 13 should not use or attempt to use our Services, and if you are under 13, please do not attempt to use our Services or send any information about yourself to A Better Home, LLC.
In the event that we learn that we have inadvertently gathered personal information from a child under the age of 13, we will take reasonable measures to delete such information from our records. Parents who believe that we might have gathered any information from or about a child under the age of 13 may submit a request to delete such information to email@example.com or write to our address listed in Section 13 (Contact Us) below.
10 Your Privacy Rights as California Residents
Under California law, California residents who have an established business relationship with us or one of our subsidiaries may choose to opt-out of our disclosure of personal information about such California resident to third parties for direct marketing purposes. If you choose to opt-out, you may email or write to us at the contact information listed in Section 13 (Contact Us) below.
12 Third Parties
13 Contact Us
A Better Home, LLC
Attn: Customer Service
1163 Pine St. #1
San Francisco, CA 94109