Privacy Policy

A Better Home Privacy Policy

Effective as of April 20, 2021

1 Introduction

We are A Better Home. We are helping to build the home of the future, for your comfort and convenience. To do that, we need information about you. Protecting your privacy is really important to us. We only use your information where we have a legal basis to do so. This Privacy Policy will help you understand what information we collect, how we use it and what choices you have when you use the A Better Home services, websites, or software applications (together, the “A Better Home Services” or “Services”).

By downloading, accessing, using and/or interacting with our Services, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Privacy Policy. This Privacy Policy is incorporated by reference into the A Better Home Terms and Conditions of Use available at (our “Terms”) and is subject to the provisions of the Terms. Capitalized terms used but not defined in this Privacy Policy shall have the meaning ascribed to such terms in our Terms. If you have any concerns about providing information to us or the use of that information as described in this Privacy Policy you should not use our Services.

2 Who decides how your information is used?

A Better Home, LLC., is the data controller responsible for making decisions about how we use your personal information. If you have any questions or comments on this Privacy Policy, you can:

3 The information we collect about you and how we use it

This Privacy Policy covers our use of any information that can or could be used to identify you (“Personal Data”). It does not cover information which cannot be used to identify you (“Anonymous Data”).

We need to collect and use certain Personal Data to provide the Services to you and fulfill the promises we make to you in the Terms:

  • When you sign up for our Services you give us Personal Data voluntarily by providing it to us, for example when you sign up for an account. We collect and use that information in order to authenticate you when you register an account and use the Services, to make sure you are eligible and able to receive the Services, and so that you receive the correct version of the Services. That information includes the internal account IDs that we assign to your account.

  • You can also utilize a supported third party single sign-on service to use our Services. As such, the Personal Data we collect also depends on which third party accounts you choose to use, their privacy policy, and what your privacy settings with those services allow us to see when you use their services to access the A Better Home Services. If you choose to link your Google account to the Services, we will collect your Google email address and an authentication token provided by Google. Depending on the particular Service you sign up for, we may support other third party single sign-on services and collect additional Personal Data from them.

We collect and use your device location information as you use our Services to identify which country and time zone you are in. We identify your location using a variety of technologies, including GPS, the WiFi points you are accessing the Service through and mobile/cell tower triangulation.

  • We also collect and use your in-app actions as well as certain information about your mobile device collected during usage (including device identifiers, device OS, model, settings and information about third party applications installed on your device), to operate the Services for you and to ensure that we provide a quality experience to all users in accordance with our Terms.

  • We also collect information about your home network (including WiFi and Bluetooth) and about your device, and the devices connected to your network, including but not limited to, your Philips Hue Bridge and other Philips Hue devices, Amazon Echo devices, Google Assistant devices. The data we collect includes, but isn’t limited to, the device’s model and manufacturer, power status, settings, device IDs, access tokens, connected apps and services, software version, and presence of other apps. We do this to operate the Services with your smart home devices efficiently, and to present relevant offers and suggestions in the Service.

  • We also use the information above to show in-app promotions.

  • We further use the information above in order to provide technical and customer support to you.

  • You also give us Personal Data when you make a purchase through us, subscribe to our publications, enter a promotion, sweepstakes or survey or communicate with us. Depending on which of these Services you use, that may include your name, mailing address, phone number, country of residency, date of birth (as needed to verify eligibility), and email address. We use that information to fulfill those Services to you and to provide related customer support to you.

In addition, we have and rely on a legitimate interest in using your Personal Data as follows:

  • Using your IP address, browser type, operating system, the web page you were visiting before accessing our Services, the pages of our Services which you browsed or the features you used, and the time spent on those pages or features, the links on our Services that you click on, device identifiers, as well as actions you take during usage of the Service, your user settings and preferences and your in-app purchases to understand who is using our Services and how.

  • Using your contact information, namely your email address in order to communicate with you to provide technical and customer support.

  • Using your email address and device information in order to share updates and news about the Services with you either within the Services, by push notification, or by email. You can unsubscribe from receiving push notifications at any time in your device settings for push notifications, and with a link included in our emails for email notifications.

  • To offer new or additional features for our Services.

  • To make legal or regulatory disclosures.

We will only use your Personal Data to do the following if we have your consent:

  • Send you marketing materials by push notification, email or via in-app notifications. You can unsubscribe from receiving push notifications at any time in your device settings for push notifications, and with a link included in our emails for email notifications.

Because consumers are often unaware that their do not track beacons are active, do not track frequently does not reflect the actual preferences of our users. Accordingly, while you may disable the usage of cookies through your browser settings, A Better Home may not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to the lack of industry standard on how to interpret that signal.

4 Who we share information with

We will not share any Personal Data that we have collected from or regarding you except as described below:

Information Shared with Our Services Providers. We engage third party service providers to work with us to administer and provide the Services. As part of that such third party service providers will process your Personal Data on our behalf. These third party service providers have access to your Personal Data only for the purpose of performing services on our behalf, in compliance with this Privacy Policy. The third party service providers we use help us to:

  • run, operate and maintain our service through third party platform and software tools;

  • perform content moderation and crash analytics;

  • run email and mobile messaging campaigns;

  • perform service and marketing analytics;

  • provide technical and customer support.

Information Shared with Other Users. When you use the A Better Home Support Community, we will share certain Personal Data with other users. This Personal Data includes your profile information (such as your username and your profile picture), and your public messages.

Information Shared with Third Parties. We share Anonymous Data with third parties for industry and market analysis. We may share your Personal Data with hardware manufacturers to operate their hardware. We may also share Personal Data with our third-party publishing partners for their direct marketing purposes. We do not share Personal Data with any other third parties for their direct marketing purposes.

Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you to government or law enforcement officials or private parties when we reasonably believe necessary or appropriate: (a) to respond to claims, legal process (including subpoenas and warrants); (b) to protect our property, rights, and safety and the property, rights, and safety of a third party or the public in general; and (c) to investigate and stop any activity that we consider illegal, unethical, or legally actionable.

Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including Personal Data, is a business asset. If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Data, will be disclosed or transferred to a third party acquirer in connection with the transaction.

5 How your Personal Data is transferred

A Better Home operates its Services across the globe. Your Personal Data will very likely be transferred and stored in a country outside of your home country, including in the USA, for the purposes outlined in this Privacy Policy. The data protection laws in these countries may not be the same as in your home country.

6 How we keep your Personal Data safe

We take commercially reasonable security measures to help protect your Personal Data from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Unfortunately, however, no security system is 100% secure, and we cannot guarantee that your Personal Data will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure and other factors may compromise the security of your Personal Data. Your password is an important component of our security system, and as a result it is your responsibility to protect your password. Do not share your password with any third parties. If your password has been compromised for any reason, you should change your password immediately.

7 How long we will keep your Personal Data

We keep your Personal Data for as long as we need to provide the Services to you and fulfill the purposes set out in this Privacy Policy. This is also the case for anyone that we share your information with and who carry out services on our behalf.

8 Your rights and choices

You have certain rights in relation to your Personal Data. In order to exercise these rights, please contact us at

You can:

  • Request access to the Personal Data we hold on you.

  • Delete or correct your Personal Data.

The law provides exceptions to these rights in certain circumstances. Where you cannot exercise one of these rights due to such an exception, we will explain to you why.

We offer you choices regarding the collection, use, and sharing of your Personal Data and we’ll respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access all of the features of the Services.

We aim to provide the information or complete the outcome you request within 30 days.

9 Children

As set out in our Terms (available at, you must be at least 18 years old or have the requisite power and authority to access and/or use our Services. If you are between the age of 13 – 17, you must obtain the consent of your parent or legal guardian to use the Services. Our Services are not intended for children under the age of 13 and we do not knowingly collect any personal information from such children. Children under the age of 13 should not use or attempt to use our Services, and if you are under 13, please do not attempt to use our Services or send any information about yourself to A Better Home, LLC.

In the event that we learn that we have inadvertently gathered personal information from a child under the age of 13, we will take reasonable measures to delete such information from our records. Parents who believe that we might have gathered any information from or about a child under the age of 13 may submit a request to delete such information to or write to our address listed in Section 13 (Contact Us) below.

10 Your Privacy Rights as California Residents

Under California law, California residents who have an established business relationship with us or one of our subsidiaries may choose to opt-out of our disclosure of personal information about such California resident to third parties for direct marketing purposes. If you choose to opt-out, you may email or write to us at the contact information listed in Section 13 (Contact Us) below.

11 Changes to this Privacy Policy

Any Personal Data that we collect is covered by the Privacy Policy in effect at the time such information is collected. We may make changes to this Privacy Policy from time to time. You will be given reasonable notice of any material change.

12 Third Parties

In using our Services you may access links to websites and services that are owned or operated by third parties (each, a “Third Party Service”). Any information that you provide on or to a Third Party Service or that is collected by a Third Party Service is provided directly to the owner or operator of the Third Party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy, or security practices and policies of any Third Party Service. To protect your information we recommend that you carefully review the privacy policies of all Third Party Service that you access.

13 Contact Us

If you have any questions concerning this Privacy Policy, please contact A Better Home: